Refund policy

Beauty Ninja Wholesale AU supplies approved business customers.

Change of mind

We do not accept returns, exchanges or refunds solely because you changed your mind, ordered the wrong product, found a lower price elsewhere or no longer need the products.

Incorrect, damaged or faulty products

If your order arrives with incorrect, damaged, missing or faulty products, email anna.dandy@dandyexports.com with your order number, affected products and quantities, and a description of the issue. Please include photographs where available and retain the products and packaging while we assess the issue.

We will review the issue and arrange an appropriate remedy, including a replacement or refund where appropriate or required by law. Please contact us before sending products back so that we can confirm the correct return address and arrangements.

Your legal rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law where it applies. The change-of-mind restriction does not limit a remedy for a product or order problem.